5-Star Review Responses You Need To Start Using

Although you may be compelled to copy and paste responses to positive reviews, doing so would be a mistake. Your customers want to feel as if you cherish their opinions. Considering they also took time out of their day to publicly sing your praises, putting some effort into responding to their feedback is the only right thing to do in this scenario.

But what if you’re dealing with the old writer’s block?

We’ve got you covered with examples of 5-star review responses you can use, along with tips for review generation to help you actively encourage positive feedback and strengthen your relationship with customers.. 

1. The Classic “Contact Us Again” Response

This one is in the upper echelon of 5-star review responses because it’s straight to the point and is easy to customize. The basic version you can copy and paste goes like this:

“Dear (customer name), thanks for choosing us for your (service you provided). Feel free to contact us again!

2. The Appreciative Response

Everyone likes to be appreciated and if a customer left a lengthy message, feel free to clap back with:

“Hey (customer name), we’re super thankful for the review, and we’re happy we were able to help you. Reach out to us if you need anything else!”

If that one isn’t to your liking, you can take an alternative route:

“(Customer name), we appreciate your feedback and your time. Let us know if there’s anything else we can help you with!”

3. The “Thriller Night”

Want to sound more energetic? Then one of the best 5 star review responses you can utilize is the following one:

“Thank you (customer name)! We’re so thrilled that you are happy with our services. We appreciate the review, and we hope to work with you again soon!”

4. The Shameless Plug

You can also use your review responses to plug other relevant services. Because this may come off as overly self-promotional, use it sparingly:

“Hey (customer name)! Thank you so much for the kind words. If you need anything else, feel free to check out our full list of services here. (link to relevant services)”

If this seems too much on the nose, you can opt for a more subtle approach:

“We’re happy to learn you had a great time with us, (customer name)! If you’re not familiar, we also do/offer (link to other services)! Maybe that can help you too!

5. Hope For The Future

Similar to the “contact us again”, other 5 star review responses open up the possibility of future business. Here are a few examples:

“Thank you for this amazing review (customer name)! We enjoyed helping you and we’d be happy to assist you again soon!”

Or:

“Dear (customer name), it was a pleasure working with you! Thank you for the great review, and we’re looking forward to working with you again!”

If you have a physical location, this variation is a knockout:

“(Customer name), on behalf of the entire team, I’d like to thank you for choosing us for the (service name). We appreciate the feedback! Feel free to stop by again!”

6. The Offer You Can’t Refuse

Want to get more “mileage” out of the interaction and potentially generate more business? We have just what you need:

“Hi (customer name), super grateful that you allowed us to help you today! We have some exciting offers right now (link to offers, discounts, or sales) if you need more! 

As an alternative, you can also invite the customer to spread the word about you with their family and close friends. Allow us to demonstrate:

“Thank you for taking the time to share your feedback with us, (customer name)! If your family or friends need help, let them know we can help them too!”

7. The Compassionate Approach

Want to leave your customer with a warm fuzzy feeling? While you may be wary of such an approach, people actually appreciate it when a company provides them with a warm response. 

For example:

“Hi (customer name), everyone here at (company name) enjoys reading reviews like the one you left us! We really enjoy making our favorite customers happy! Your review absolutely made our day!”

You can also dial it up a notch, with this variation:

“Dear (customer name), this is why we strive to improve our business! Without customers like you, we wouldn’t be where we are today! Thank you!”

8. Gimme More

If you truly care about improving and are not just looking to fulfill your obligations as a business, you can invite your customers to provide you with even more information on how to take your service up a notch. 

Try this:

“Dear (customer name), we’re thankful that you shared your opinions about us. We value our customers’ feedback, so if you have any ideas on how we can further improve (service name), feel free to reach us at (contact link).”

9. The Personal Touch

If you take away anything from this list of 5 star review responses, it should be that personalization is everything. While all of the above responses do have some leeway and you can customize them to your heart’s content, let’s see how you can achieve even more “personalization”:

“Hey (customer name), (name of the employees who the customer interacted with) thoroughly enjoyed reading your kind words! Thanks for the review, looking forward to seeing you again!”

If possible, feel free to mention a funny situation or insert a reference to something that occurred when you were interacting with the customer in person.

Can You Automate The Response Process?

You can use these review responses as a starting point when responding to customer feedback. But what comes after you run out of these variations? After all, you can only do so much with templates until you start running out.

Well, you should give ReviewArm a try. 

Not only will it help you manage your reputation on various platforms from a single dashboard and generate brand-new reviews through automatic requests, but you’ll also gain a “personal assistant” in responding to reviews. 

With a state-of-the-art AI model, ReviewArm scans the content in the review, then provides you with fully customized responses. Simply choose the one you like and you’re done - no need to write anything from scratch or edit any templates.

Give it a try - sign up for a free trial.