Transform Your Business With A Review Management Platform

You might offer the best product or service, but if no one is singing praises about you online, you’re bound to fail. Consumers in the modern world are more empowered than ever, and if your business doesn’t check all their boxes, they can easily find an alternative in just a few taps.

To make matters worse, anything they find online (including reviews) can make them reach an opinion about you in a matter of seconds. This means that just a few negative reviews may cost you a lot of new customers.

The solution to this conundrum is easy - review management.

But not just any kind - we’re talking about a review management platform that can completely transform your online presence in record time.

Here’s why you need this software.

The Benefits Of Using A Review Management Platform

Reputation management is nothing new. Most successful businesses started leveraging this process years ago to control the online discourse around their business and generate more reviews. 

Still, many smaller to mid-sized businesses simply didn’t have the time or resources to do it properly. 

That is until now.

This software provides businesses with the means of managing their reviews and improving their reputation, usually through automation of the common reputation management processes.

The best thing is, the price of admission is not excessive and even the smallest businesses can afford it.

The benefits are plenty and some of the big ones include the following:

1. Save massive amounts of time

Regardless of the type of your business, if possible, you should take advantage of all the tools available that can help you save valuable time. This is especially true for software that allows you to automate crucial business processes.

A review management platform is one such tool. 

Managing your reputation properly takes a lot of time and effort. When doing it manually, you have to send out review requests one by one at the correct times. Furthermore, you also have to keep track of multiple review platforms to check if you’ve received new feedback. 

A review management platform helps you manage all of the customer interactions from a single dashboard. You can send out individual review requests automatically or even in bulk if you prefer to do so. More importantly, you can also set up an alert system that notifies you whenever you receive a review, so you can respond swiftly. 

2. Improve your SEO

If you’re fighting hard to increase the ranking of your website in search results, you’re well aware of what an uphill battle it can be. The good news is, search engines love pushing reputable websites to the forefront. This means that if you successfully boost your reputation, you’ll also boost your rankings.

By generating positive reviews, you can ensure your local SEO is significantly improved. A review management platform is the easiest way to create new feedback, so if your SEO needs a bit of help, this is a good place to start.

3. Build social proof and give your brand authority

Online recommendations carry a lot of weight in the purchasing decisions of many customers. As such, you should never ignore an opportunity to generate even a single new review as a greater total of reviews will make you look more trustworthy and build social proof.

By using a review management platform to create a steady stream of positive feedback, you’ll always have fresh testimonials that will inspire new customers to choose you.

You can also display the best reviews on your website to boost your credibility even further. Seeing actual feedback from actual customers is a powerful trust signal and can push your prospects to convert a lot easier.

4. Increase customer loyalty

While selling products or services to existing customers is a bit easier than attracting new ones, maintaining solid long-term relationships can also be quite a challenge.

Nevertheless, by paying more attention to online reputation management you may increase your customer lifetime value.

How?

By adding to your credibility and promoting a high level of transparency. This is easily accomplished through your positive and negative reviews by proving that you’re dedicated to ensuring a high level of customer satisfaction.

For example, even though a review management platform may help you push positive reviews higher, you still can’t remove the negative feedback. What you can do instead is turn this negative into a positive by replying to those reviews and engaging with those users in an actual conversation.

This can make all the difference in how people perceive you.

5. Increase conversion rates

Finally, when all of the benefits are combined, you get a cascading effect that ultimately impacts your conversion rates. 

By establishing an effective customer feedback system and actively generating public reviews on different review platforms and social media, you will successfully increase conversion rates and establish a stronger brand.

Additionally, you’ll inspire even more customers when you start engaging with those who may have left negative feedback. Everyone wants to work with a business that publicly acknowledges their customer’s pain points, right?

As a result, the improved conversion rates will help you increase your bottom line. 

How To Choose A Review Management Platform?

For such an essential business process, you have to ensure you’re using the right tool. Granted, this choice isn’t easy as there are many options available and they all seemingly do the same thing.

Naturally, your personal requirements will play a key role in which software you go for, but in general, some features are an absolute must. For instance, ensure that a review management platform has these:

Single dashboard

1. Multichannel review generation

2. Review monitoring

3. Real-time notifications

4. Automated review request

5. Customization options

6.Analytics and insights

Most importantly, the software you go with needs to be easy to use. When generating reviews, you don’t want to be bogged down by unintuitive workflows or features that require a 50-page manual. 

ReviewArm Checks All The Boxes

When we started the development of our own reputation management platform ReviewArm, we had two main goals: make it as easy to use as possible and offer a competitive price that makes it a viable option for everyone, even businesses with the tightest of budgets.

ReviewArm has all the features you need to properly manage your online reputation within a single, intuitive dashboard that you can learn to navigate in a few minutes.

Not only do we make it easy to generate new reviews and set up custom notifications, but our platform also provides you with in-depth analytics. You can easily check your scores across multiple platforms and check how many reviews you generated when you started using our platform.

To make things as transparent as possible, we offer a pay-as-you-grow pricing model - and we also have a free version you can test drive!

Fill out our contact form to sign up and witness firsthand just how capable this review management platform.